Refund & Cancellation Policy

This is a draft policy pending formal legal review — it reflects standard, reasonable terms in the meantime.

Tickets

All ticket sales are final. We do not offer refunds or exchanges for a change of mind.
If The Hartland Music Hall cancels an event, you'll receive a full refund automatically to your original payment method.
If an event is postponed or rescheduled, your existing ticket is honored for the new date. If you can't attend the new date, contact us for a refund.
Lost or stolen tickets: contact us with your order confirmation and we'll help you recover access.

Deposits and cancellation terms for private rentals are set out in your individual rental agreement.
Contact us as early as possible if your plans change — we'll work with you within the terms of your agreement.